• We offer FREE shipping Asia, USA, Canada, Mexico, Brazil, Australia, New Zealand, Europe, Middle East for all orders 

• With ReelsCustom, all orders will be dispatched from our warehouse located in Vietnam, Given the handcrafting nature of neon signs, Our standard processing time is within 3-5 business days, but for neon sign custom, it may take 4-7 business days. During peak season, there may be delays of 3-5 business days due to the high volume of orders

• En-Route

Once the order has been produced, it will take 8 to 10 business days before it arrives at your doorstep

• We partner with top carriers for smooth shipping and delivery experience, shipments will be handled by DHL Express, FedEx or UPS according to the destination

• Order Tracking

Once your order is fulfilled from our side, you'll receive a shipping notification by email and / or SMS that contains the order tracking number.

You can use tracking apps / websites accordingly to trace your order. We offer a universal tracking tool which you can just copy and paste the tracking number and track the whereabouts of your order, regardless of which carrier is being used.

• Customs & Import Taxes

Our customers are responsible for any customs and import taxes that may apply.

• Miscellaneous

There are factors that can inevitably prolong the shipping and delivery phase. While we remain committed to fulfilling orders in a timely manner, customs clearance, carrier’s transport conditions, weather conditions, global / regional public safety issues may still disturb the process.